Baku:The University of Technology recently organized a workshop titled “Regulations Governing the Work of Citizens’ Affairs Units in the University’s Colleges.” The event took place in the Discussion Hall at the College of Computer Science and included participation from heads of Citizens’ Affairs Units across the university’s colleges.

According to University of Technology – Iraq, the workshop featured a lecture by Engineer Ali Hussein Abd, Head of the Citizens’ Affairs Division. The lecture addressed several key aspects of organizing the work of Citizens’ Affairs Units, defining their duties and responsibilities, and establishing administrative reporting lines to standardize procedures and improve services provided to citizens.

The workshop explored mechanisms for addressing citizens’ needs, the administrative relationship between the central division and college units, and the qualifications required for unit heads. It also covered procedures for registering and following up on requests and complaints in accordance with approved regulations.

Participants discussed principles governing the work of Citizens’ Affairs Units, monitoring and evaluation mechanisms, and coordination with the University’s colleges, centers, and departments. Specific topics included regulations for complaint submission, the proper handling of complaints, eligibility for services, and the preparation of monthly and operational status reports.

Emphasis was placed on having heads of Citizens’ Affairs Units report directly to their respective College Deans to accelerate responses to requests, address problems, streamline procedures, and overcome administrative obstacles. Special attention was given to ensuring optimal service for persons with disabilities and families of martyrs.

The workshop reflects the University of Technology’s commitment to improving administrative performance and enhancing service efficiency, aligning with SDG 16 Peace, Justice and Strong Institutions, by promoting transparency, accountability, and responsiveness to citizens’ needs.